Can Capital is pleased to announce the hiring of Michael Adams as Vice President, Call Center Sales. Michael’s start date will be April 14th, 2014.
Michael is a Senior Contact Center and Operations Executive with 18 years of experience. Prior to joining Can Capital, Michael served as Senior Vice President and Director – Customer Contact Center at FirstMerit Bank in Akron, Ohio. He brings a depth and breadth of call center leadership, particularly in the area of cost to profit center conversions.
Michael has a background in financial services; and experience in building high performing teams, gaining efficiencies, and consolidating operations. A dynamic change leader with strong communication, coaching, and problem solving skills, Adams has a proven track record in creating vision, shaping strategy, and energizing people to achieve dramatically better bottom line results.
Michael holds an MBA from the University of Rochester – William E. Simon Graduate School of Business Administration, and a BA in French from the University of Rochester.
Howard Fischer Associates assisted Can Capital in their Vice President, Call Center Sales search.