Waltham, MA, Sept. 05, 2017 (GLOBE NEWSWIRE) — CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the appointment of technology industry veteran Dan Lawrence to the position of Vice President of Sales. He will lead all of the company’s North American efforts, including management of the sales development and sales engineering teams, as well as the development of the company’s overall sales strategy. Lawrence will be tasked with putting in place sales structures and processes as well as capturing new business and expanding the company’s footprint into established accounts.
Prior to joining CallMiner, Lawrence was the Senior Director of Global ShareFile Enterprise Sales at Citrix, where he oversaw the growth of his business unit to more than $100 million in revenue and a team of more than 80 staff. He also previously led the sales efforts for HP’s (Peregrine) IT call center and asset management markets.
“We’re thrilled to add Dan’s deep experience driving aggressive sales and market share goals globally by ramping sales teams in emerging technology markets,” said Paul Bernard, President and CEO of CallMiner. “He’ll be focusing on regions and industry verticals that hold the most growth potential, helping us to create a solid foundation for the consistent scaling of our entire operation. And, of course, the engineering and product development teams will continue to provide his sales team with the industry’s best speech technology tools.”
Lawrence’s technology-centric educational background includes a BS in Information Science from the University of New Hampshire and an MBA from the High Technology program at Northeastern University.
CallMiner’s flagship Eureka platform combines together multiple sources of client-to-customer interactions, including phone calls, email conversations, chat, and social media content. This data is transcribed into searchable text so clients can categorize, tag, and score the information, allowing them to gauge agent performance and turn insight into customer satisfaction.
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. www.callminer.com.
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