Jessica Yen is an accomplished professional with extensive experience in customer success and operations management. Currently serving as the VP of Customer Success at Micropsi Industries, Jessica has previously held leadership roles at Tulip Interfaces, including Head of Customer Team, Head of Customer Success, and Head of Adoption Management Office. Earlier in the career, Jessica worked at McKinsey & Company as an Engagement Manager and Associate in the Operations Practice, and gained valuable experience as an Operations and Finance Intern at KIPP Philadelphia Schools. In the aerospace sector, Jessica held positions at GE Aviation, including Materials Leader and Manufacturing Quality Engineer, following an Associate role in the Operations Management Leadership Program. Jessica holds an M.B.A. with a double concentration in Marketing and Operations from The Wharton School and a Bachelor of Science in Aerospace Engineering from Boston University.
About Micropsi Industries
Micropsi Industries is building cognitive machines: They are providing high-end machine learning solutions for robotics and process control.
Micropsi Industries MIRAI is a robot control system designed for complex assembly tasks. MIRAI-controlled robots perform movements that react to minute changes in the environment, as perceived by the robot with cameras or force sensors. MIRAI skills aren’t programmed, but trained – through demonstration, correction, and repetition. This allows users to create skills without writing a single line of code or modelling the problem.
The company was founded in 2014 by a group of experienced entrepreneurs, software engineers and scientists, most of them with cognitive science or machine learning backgrounds Micropsi Industries is backed by Vito Ventures, Coparion, and a group of experienced business angels from Munich and Berlin.